Vacancy Details

Job Title - 3rd Line Infrastructure Support Specialist (Manufacturing)

Location: Blackburn

We have an exciting opportunity for a 3rd Line Infrastructure Support Specialist to join our IT Team at our Head Office in Blackburn. The successful candidate will provide support on business applications, both bespoke and COTS. You will also be responsible for assisting with general desktop support requests.

The Role:

  • Support IT line of business applications
  • Provide general end user desktop support
  • Provide excellent customer service
  • Logging telephone calls into helpdesk system
  • Resolving tickets and escalating where appropriate
  • Providing timely updates to business colleagues
  • Be a source or knowledge for junior members of the team
  • Create knowledge base articles to increase ticket resolution efficiency
  • Lead IT projects to help the business achieve its strategic goals
  • Work to protect the business from unexpected outages
  • Ensure you are up to date with current technologies and be able to suggest opportunities to enhance the IT offering to the business
  • Be an aspirational role model within the team


    Required Skills

  • Cisco configuration and troubleshooting - CCNA desirable
  • Proven ability with Windows server 2012 - 2019
  • Standard Microsoft on prem application stack - EG AD, DNS, etc
  • Proven ability and understanding of VMware
  • Ability to accurately capture information
  • An understanding of networking principles
  • Ability to troubleshoot IT PC issues
  • Excellent MS office skills
  • Willingness to learn and support GAP bespoke applications
  • Ability to do in depth investigation into application faults, tracing down error messages etc. Potential data corrections.
  • Flexible approach to problem solving and an ability to think on your feet
  • Ability to effectively manage time and prioritise incidents
  • Approachable and friendly attitude
  • Full UK driving licence


    Desirable Skills:

  • Microsoft PowerShell
  • Knowledge of Microsoft 365
  • Azure Active Directory
  • Knowledge of IP telephony systems
  • Exposure to Sophos XG products an advantage
  • Exposure to Sage X3 environments would be an advantage


    Why Choose GAP?

    Established in 1993, GAP has grown into one of the UK's largest manufacturers and distributors of PVC-U building products. As one of our employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop our systems, processes and most importantly, our staff. Benefits include:

  • Competitive salary.
  • Auto enrolment pension scheme.
  • Enhanced holidays.
  • Free on-site car parking.
  • A Personal Development Plan for all employees after 6 months service.
  • Excellent career progression plans.


    If you think you have the necessary skills, experience and personal qualities to join us at GAP and help us take the next step in our expansion, please dont hesitate in sending your CV for immediate consideration.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.


    For more details please contact Jake Aspden at recruitment@gap.uk.com Apply Now



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