Job Title - 3rd Line Infrastructure Support Specialist (Manufacturing)
We have an exciting opportunity for a 3rd Line Infrastructure Support Specialist to join our IT Team at our Head Office in Blackburn. The successful candidate will provide support on business applications, both bespoke and COTS. You will also be responsible for assisting with general desktop support requests.
Support IT line of business applications
Provide general end user desktop support
Provide excellent customer service
Logging telephone calls into helpdesk system
Resolving tickets and escalating where appropriate
Providing timely updates to business colleagues
Be a source or knowledge for junior members of the team
Create knowledge base articles to increase ticket resolution efficiency
Lead IT projects to help the business achieve its strategic goals
Work to protect the business from unexpected outages
Ensure you are up to date with current technologies and be able to suggest opportunities to enhance the IT offering to the business
Be an aspirational role model within the team
Cisco configuration and troubleshooting - CCNA desirable
Proven ability with Windows server 2012 - 2019
Standard Microsoft on prem application stack - EG AD, DNS, etc
Proven ability and understanding of VMware
Ability to accurately capture information
An understanding of networking principles
Ability to troubleshoot IT PC issues
Excellent MS office skills
Willingness to learn and support GAP bespoke applications
Ability to do in depth investigation into application faults, tracing down error messages etc. Potential data corrections.
Flexible approach to problem solving and an ability to think on your feet
Ability to effectively manage time and prioritise incidents
Approachable and friendly attitude
Full UK driving licence
Knowledge of Microsoft 365
Azure Active Directory
Knowledge of IP telephony systems
Exposure to Sophos XG products an advantage
Exposure to Sage X3 environments would be an advantage
Why Choose GAP?
Established in 1993, GAP has grown into one of the UK's largest manufacturers and distributors of PVC-U building products. As one of our employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop our systems, processes and most importantly, our staff. Benefits include:
Auto enrolment pension scheme.
Free on-site car parking.
A Personal Development Plan for all employees after 6 months service.
Excellent career progression plans.
If you think you have the necessary skills, experience and personal qualities to join us at GAP and help us take the next step in our expansion, please dont hesitate in sending your CV for immediate consideration.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.