Job Title - 3rd Line infrastructure Technician (IT)
Location: All UK
Are you an experienced 3rd Line infrastructure Technician looking for a new role in a dynamic and growing organisation? Then this could be the role for you! We are looking for a self-motivated, driven and enthusiastic individual to join our growing IT Team, based in Blackburn at our head office. You will be responsible for giving support to the GAP group of companies and providing support on IT infrastructure and applications.
Support IT line of business applications
Provide general end user desktop support
Provide excellent customer service
Logging telephone calls into helpdesk system
Resolving tickets and escalating where appropriate
Providing timely updates to business colleagues
Be a source or knowledge for junior members of the team
Create knowledge base articles to increase ticket resolution efficiency
Lead IT projects to help the business achieve its strategic goals
Work to protect the business from unexpected outages
Ensure you are up to date with current technologies and be able to suggest opportunities to enhance the IT offering to the business
Be an aspirational role model within the team
Cisco configuration and troubleshooting
Ability to accurately capture information
An understanding of basic networking principles
Ability to troubleshoot IT PC issues
Excellent MS office skills
Support GAP bespoke applications
Ability to do in depth investigation into application faults, tracing down error messages etc. Potential data corrections.
Exposure to Sage X3 environments would be an advantage
Flexible approach to problem solving and an ability to think on your feet
Ability to effectively manage time and prioritise incidents
Approachable and friendly attitude
Experience of working in an IT Department
Experience of supporting complex linked IT Systems
Knowledge, skills and ability
An up to date knowledge of IT systems and infrastructure
Preferably a relevant IT qualification from a recognized
Troubleshooting and investigative skills
Ability to work effectively with third parties
Ability to work well under pressure and to tight dynamic deadlines
Knowledge and understanding of Cisco iOS
Knowledge of VMWare
Why Choose GAP?
Established in 1993, GAP has grown into one of the UKs largest manufacturers and distributors of PVC-U building products. As one of our employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop our systems, processes and most importantly, our staff. Benefits include:
Auto enrolment pension scheme.
Free on-site car parking.
A Personal Development Plan for all employees after 3 months service.
Excellent career progression plans.
If you think you have the necessary skills, experience and personal qualities to join us at GAP and help us take the next step in our expansion, please dont hesitate in sending your CV for immediate consideration.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.