Homeframe CE Approved

Windows and External Doorsets in accordance with EN 14351-1:2006 + A1:2010

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Factory Product Control Manual


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Shadsworth Business Park
Partnership Way

Issued under the authority of the Management Representative:  Mark Simm

Date of issue: 1st July 2012

Document issue number:

1: Introduction

This Factory Production Control (FPC) manual documents the processes and procedures involved with the manufacture of windows and external pedestrian doorsets without resistance to fire and/or smoke leakage characteristics to meet the requirements of EN 14351-1 for CE marking of the finished product.

The FPC is approved and issued under the responsibility of Phil Gregory who shall ensure that it is available to staff where it is relevant to their work and that they are familiar with it.

2: Quality System

The FPC System comprises of the following documents:

Factory Production Control Manual

It is the responsibility of all staff to identify any errors or omissions in the FPC and notify Phil Gregory who will undertake a review and make amendments if required.

2.1  Control of documents

It is the responsibility of Phil Gregory to ensure that all FPC system documents conform to the requirements of EN 14351-1.

Controlled copies of FPC Manual and any relevant procedures and standards are maintained on file and are stored on the shared drive on the computer system as a read only.

Any changes to the FPC shall first be reviewed and approved by Mark Simm.  The updated FPC manual will be identified by the Document Issue No: in the header (sequential number starting at 1 for the first issue) and the relevant staff informed of the change.

 No member of staff shall alter the FPC documents in any way.  However, if they think that changes are required, they shall inform Phil Gregory who shall consider the proposal and make any necessary changes.

 2.2  System review

An initial inspection of the factory and FPC was undertaken by Mark Simmand the results recorded.  This inspection verified that:

  • relevant procedures as required by EN 14351-1 have been documented;
  • suitably qualified personnel carry out the manufacturing and test processes;
  • appropriate manufacturing and test equipment is available to ensure that products are manufactured in accordance with EN 14351-1 and FPC documented procedures;
  • regular checks for accuracy are carried out on manufacturing and test equipment in accordance with the FPC documented procedures;
  • processes are carried out in accordance with the FPC documented procedures;
  • results from the ITT are available to establish compliance of performance with samples assessed during FPC;
  • a procedure exists for dealing with non-conformity of components and products.

Continuous surveillance and regular internal reviews are undertaken of the FPC system to ensure that it continues to meet the requirements of EN 14351-1 and the needs of the business. 

Internal reviews are conducted annually.  Mark Simm shall allocate auditors who are the most appropriate to undertake reviews of the activities, areas and associated documents to be assessed.  A record of the audit is written which identifies areas of non-conformance and observations with recommendations for improvement. 

Where corrective and/or preventive action is required, this shall be recorded and actioned within an agreed period.

The internal reviews will as a minimum check and record that:

  • Documented processes are being carried out in accordance with the documentation;
  • Tests and/or inspections, in line with the ‘test plan’ for non-finished and finished products, demonstrate that the same values are achieved as the product(s) submitted to ITT;
  • Random checks are carried out on the equivalence of the manufactured product with the product(s) submitted to ITT. 
  • Non-conformances, comments or recommendations from previous internal reviews have been satisfactorily resolved;
  • Any significant changes in the FPC (including modifications to the manufacturing process) have been identified and their potential effect on the conformity of the windows/doors has been assessed;
  • Any change of the raw materials, component(s) or supplier(s) used has been identified and their effect on the conformity of the finished windows/doors has been assessed.

 3: Organisation

3.1  Management representative

The manufacturer has appointed Phil Gregoryto be the Management Representative for the manufacturing unit atHomeframe.  The Management Representative is responsible for the conduct and supervision of factory production control procedures. 

 The Management Representative is also responsible for implementation and maintenance of this manual.

4: Scope of Products and Initial Type Testing

 Homeframe specification – Casement window

70mm PVCu window profile
Steel Reinforced to manufacturers specification
High security locking (shoot bolt locking optional extra)
In line handle
Night vent security keeps
A or C rated double glazing

Homeframe specification – Tilt & Turn window

70mm PVCu window profile
Steel Reinforced to manufacturers specification
High security multipoint locking
Tilt & Turn handle
A or C rated double glazing

Homeframe specification – Vertical slider window

70mm PVCu window profile
Steel Reinforced to manufacturers specification
Balance operation mechanisms
Tilt and slide sashes
High security locking

Homeframe specification – French door

70mm PVCu window profile
Steel Reinforced to manufacturers specification
Flag hinges
High security locking with hook and deadbolt to master
Top and bottom shoot bolt locking to slave
One piece keep and mullion
Door handle

Homeframe specification – Residential door

70mm PVCu window profile
Steel Reinforced to manufacturers specification
Flag hinges
High security locking with hook, deadbolt and shoot bolt
Door handle

5: Customer Ordering

The order processing for Homeframeis detailed below:

Orders received from customer (could be by fax, phone, email)

Order is processed to standard specification on our bespoke computer system. A unique job number is created known as a ‘GW’ number e.g. GW 1234 which is used for both frame and glass ordering.

Save the ‘GW Ledger’ once you have input all the information.

Quote saved as – ‘GW….Quotation’ and costing sheet saved as ‘GW…….Costs’

Confirmation is sent to customer by fax/email/phone.

Job file sent to Frame supplier which is identified by the GW number.

Job file sent to Glass supplier which is identified by the GW number.

Confirmations by return are checked and filed

GW ledger is completed – enter no. of items and date/time document received.

On receipt of the Frame and the glass the items are using the unique GW number and the specification is checked against the order confirmation.

6: Manufacturing

 The manufacturing of Windows and Doorsets for Homeframeis detailed below:

  • The frames are purchased from a company with ISO9001 accreditation.
  • The glass is purchased from a company with kite mark accreditation.

7: Control of Non-conforming products

All significant non-conformances are reported to Phil Gregory for completion of a non-conformity report. The following procedure outlines the process.

  1.  Where a problem is uncovered (including but not limited to a complaint and any other issue found during internal auditing) or a deviation from the established practice it will be recorded on a non-conformity Form and retained for processing.
  2. Remedial action to resolve the immediate problem will be taken, where necessary, and any product that is still non-conforming will be identified and it will be ensured that it cannot be released.
  3. The non-conformity will be processed appropriately and a record kept of corrective actions required to clear the non-conformity and any preventative measures to prevent recurrence.
  4. All non-conformities will be actioned in a timely manner.

8: Labelling and marking

The packaging label will show the CE marking but this will be window specific. This can be achieved as all the information to identify which window it is, is held on our computer system. The following templates show how the Label will be printed with the relevant information for window style;

Homeframe CE Marking CasementTilt & Turn uPVC Windows

Vertical Slider CE MarkReversible CE Mark

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Patio Door CE Mark

French Door CE Mark

Bi Fold


 9: Training of personnel

A training matrix will be created to cross reference all personnel with current method statements. The training matrix will be updated on an on-going basis

Training can be undertaken in one of three ways:
a)     The Manager provides an individual with training in a specific skill or area.
b)     Employee requests to be trained in a certain area.
c)     The Manager partners the employee with a fully skilled work mate, training is undertaken on the job.



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Homeframe CE Approved | GAP Ltd