COVID-19: Please note, we are still operational for online orders only and collections at a limited number of depots. Delivery charges are as follows:
Free Delivery on orders over £50 exc VAT (£60 Inc VAT)
Standard UK delivery £8.32 exc VAT (£9.99 Inc VAT)
The above fee includes the first 20kg of weight, and shipments in excess of 20Kg will be charged an additional 31p exc VAT (37p exc VAT) per kilo above 20Kg.
Small items that can be posted will be charged at £5 ex vat (£6 Inc VAT)
Delivery timescales are to working days only - no deliveries will be made on weekends or bank holidays. During the COVID-19 lockdown please be advised delivery dates given are as a guideline only as we and our delivery partners cope with a surge in demand. Please do not plan to start any installation until goods arrive.
Unfortunately, we currently only deliver to mainland UK meaning we are unable to deliver to IM, PA41 - PA80, PO31-PO41, JE, GY and HA1-H9 postcode areas. Please contact us directly should you need further clarification.
All items must be checked for any sign of damage or picking errors upon delivery. Should there be any discrepancy with regards to the condition of or items delivered you (the customer), must not sign for those goods and contact us within 1 working day to notify us of the error so we can rectify this as soon as possible. We aim to re-deliver all items within 3 working days.
Before booking your installation, we urge you to ensure the goods have arrived in acceptable condition. This will enable you to check for missing items, damaged or defects before proceeding with the installation. This provides enough time for Direct Plastics to resolve any problems or order any extra items required.
Signing the delivery consignment note will confirm that all goods received are in good condition and all items have been received as per your original order.